01392 829903

This page is designed to answer some questions you may have if we are not available in person for you to speak to. We've split the FAQs into sections inline with our product categories. This section won't answer all questions but we hope it makes a good start for you.

Shipping

Q. Do you ship trailers outside of the UK?

A. Sorry no we don't. We supply to mainland UK, The Scottish Highlands & Isles, Ireland and The Repulic Of Ireland

Child Transportation

Q. Do I need a baby sling or seat supporter for my baby?

A. This depends on the age of your baby - as a general rule of thumb babies aged approxinately one to nine months need a sling and babies aged approximately ten to twenty months need a seat supporter.

Q. When should I change from using the sling to the seat supporter for my baby?

A. This is dependent upon the individual baby - upon pyhsical development and height.

Q. Is the trailer supplied with a tow arm and hitch ready for cycling?

A. The Croozer are suppied with a tow arm and two hitches (for use with two bicycles). The Croozer are also supplied with a buggy wheel and a stroller kit as standard. The Chariots are supplied as base unit only and you can choose how many of the five transportation options you want - cycling, strolling, buggy, hiking and skiing.

Q. Which model Croozer or Chariot should I buy?

A. This depends on your circumstances - you have one child - will you have two! Or are you likely to want to carry a friend's child or lots of teddy bears with your child. Do you want light weight or to have the smoother ride that suspension offers. Which brand suits your budget. Also the question of a single or a double model. Do you have space in your car? How wide is your front door (some older buildings have very narrow front doors and alleyways). The Chariot doubles are only 10-12cm wider than the singles and the Croozer double 16cm wider than the single model.

Q. Are the trailers easy to fold away when not in use?

A. Croozer: Yes they are. Simply use the easy release mechanism at the rear of the trailer. To remove the wheels use the push button system. For the tow arms for the stroller wheel or buggy wheel simply undo the safety clip and pull out.

A. Chariot: Yes very easy. Simply use the easy release mechansim at the rear of the trailer. To remove the wheels use the push button system. For the tow arm for cycling or the two stroller arms use the button release system - one push and pull the arm(s) out.

Q. Do I need an extra rain cover?

A. For most customers no unless you expect to be out in very heavy and prolonged bad weather conditions.

Q. How safe are the trailers?

A. Both the Croozers and the Chariots are extremely safe have been designed to meet and exceed the American ASTM standards. The internal frames protect against side and rear impacts while the handlebar acts as an additional safety bar.

Q. We'd like to look at a trailer in person, how can we do this?

A. While we do not have a high street shop you can make an appointment to visit us and we will be happy to assist. We are open Monday - Friday 9.00am - 5.30pm.

Q. Do you ship trailers outside of the UK?

A. Sorry no we don't. We supply to mainland UK, The Scottish Highlands & Isles, Ireland and The Repulic Of Ireland

     
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